Privacy Policy
Lynchburg Specialty Engraving and Awards, Inc.
3018 Memorial Ave.
Lynchburg, VA 24501
(434) 845-8266
info@lseawards.com
Updated: July 7, 2026
Lynchburg Specialty Engraving and Awards, Inc. (“LSEA,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, https://lseawards.com, our retail store, and our communications with customers.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Company or organization name
- Mailing address
- Billing address
- Email address
- Telephone number
- Mobile phone number
- Order details
- Payment information (processed securely through our payment processor)
- Artwork, logos, photographs, and other files you upload
- Account registration information
- Communications you send through contact forms, email, or SMS
We also automatically collect limited technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Referring websites
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Create custom engraved products
- Provide quotes and estimates
- Process payments
- Manage customer accounts
- Respond to inquiries
- Provide customer service
- Notify customers when orders are complete
- Send order confirmations and receipts
- Improve our website
- Improve customer experience
- Detect fraud or unauthorized activity
- Comply with applicable laws
When you opt in, we may also send promotional emails regarding products, services, promotions, or company news. You may unsubscribe from marketing emails at any time.
Customer Accounts
Customers may create an account on our website to:
- View orders
- Manage addresses
- Save information for future purchases
- Track order history
You are responsible for maintaining the confidentiality of your login credentials.
Artwork and Uploaded Files
Customers may upload artwork, logos, photographs, and design files for custom engraving, awards, signage, and promotional products.
These files are used solely for producing requested products, communicating regarding those products, and maintaining order records.
Customers represent that they own or have permission to use all uploaded artwork.
Payment Information
Payments are securely processed through Helcim.
LSEA does not store complete credit card numbers on our servers.
When paying online, payment information is transmitted directly to Helcim using encrypted connections.
Additional information regarding Helcim’s privacy practices may be found on Helcim’s website.
WooCommerce Store
Our website includes WooCommerce to facilitate online shopping.
WooCommerce stores customer information necessary to:
- Process orders
- Maintain shopping carts
- Create customer accounts
- Process returns
- Maintain purchase history
WooCommerce itself does not process payment cards. Payments are processed through Helcim.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies.
Cookies help:
- Keep users logged in
- Maintain shopping carts
- Remember preferences
- Improve website performance
- Analyze website traffic
- Improve customer experience
Disabling cookies may limit certain website functionality.
Analytics
We use:
- Google Analytics
- Google Tag Manager
These services collect anonymous information regarding website usage, including pages visited, approximate geographic location, browser information, and website performance.
This information helps us improve our website and customer experience.
Google’s privacy information is available through Google.
Google reCAPTCHA
Our website uses Google reCAPTCHA to protect forms from spam and automated abuse.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Email Marketing
We may send marketing emails to:
- Existing customers
- Individuals who voluntarily subscribe
You may unsubscribe from promotional emails at any time using the unsubscribe link contained within the email.
Transactional communications such as invoices, receipts, estimates, or order notifications are not considered marketing communications.
Sharing of Information
We respect your privacy.
We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their independent marketing purposes.
Information may be shared only when necessary to operate our business, including:
- Helcim (payment processing)
- Shipping providers
- Website hosting providers
- Website maintenance providers
- Google services used for website analytics and security
- Service providers assisting with website functionality
We may also disclose information when required by law or to protect our legal rights.
Data Security
We employ reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While no system can guarantee absolute security, we continually work to protect customer information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain customer information only as long as necessary to:
- Complete orders
- Maintain warranty or order records
- Meet tax and accounting obligations
- Comply with legal requirements
- Resolve disputes
Children’s Privacy
Our website is intended for adults and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If such information is discovered, it will be removed promptly.
Your Privacy Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update account information
- Delete information where legally permissible
Certain information may be retained where required by law or for legitimate business purposes.
Requests may be directed to:
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of websites we do not operate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, the Effective Date at the top of this policy will be updated.
Continued use of our website constitutes acceptance of the revised Privacy Policy.
SMS TEXTING PRIVACY POLICY
Effective Date: July 7, 2026
1. Data Security and Information Handling
Lynchburg Specialty Engraving and Awards, Inc. is committed to protecting the security of your personal information. We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. By using our services, you acknowledge this inherent risk.
2. SMS Information We Collect
When you voluntarily opt in to receive text messages from us, we may collect:
- Your mobile phone number
- Your name
- Order information
- Customer service communications
- SMS messaging preferences
We use this information to:
- Send order status updates
- Notify you when orders are ready for pickup
- Respond to customer service inquiries
- Confirm appointments or production information
- Communicate regarding existing orders
3. SMS Consent
SMS consent is obtained only through your voluntary opt-in.
Providing your phone number does not automatically enroll you in SMS messaging unless you expressly consent.
Consent to receive SMS messages is not required as a condition of purchasing goods or services.
4. SMS Privacy
SMS opt-in information and consent will never be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information may only be shared with service providers necessary to deliver SMS communications or as required by law.
5. Data Protection
We maintain reasonable safeguards to protect information associated with our SMS messaging program and limit access to authorized personnel and trusted service providers.
6. Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
You may also reply:
HELP
for assistance.
After opting out, you will no longer receive SMS messages unless you choose to opt in again.
7. Message Frequency
Message frequency varies depending on your orders, customer service requests, and account activity.
Message and data rates may apply according to your wireless carrier plan.
8. Changes to SMS Policy
We reserve the right to modify this SMS Privacy Policy at any time.
Changes become effective upon posting to this page.
9. Contact Information
Questions regarding this Privacy Policy or our SMS communications may be directed to:
Lynchburg Specialty Engraving and Awards, Inc.
3018 Memorial Ave.
Lynchburg, VA 24501
Phone: (434) 845-8266
Email: info@lseawards.com