Terms and Conditions
Updated Date: July 7, 2026
Welcome to the website of Lynchburg Specialty Engraving and Awards, Inc. (“LSEA,” “we,” “our,” or “us”). By accessing or using this website, located at https://lseawards.com, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use this website.
1. Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the website.
We reserve the right to suspend or terminate access to the website or any user account for violations of these Terms, fraudulent activity, abuse of our services, or any conduct we believe is harmful to LSEA or other users.
2. Customer Accounts
Certain features of our website may require registration for a customer account.
You are responsible for maintaining the confidentiality of your username and password and for all activity occurring under your account.
You agree to provide accurate and current information when creating an account and to promptly update your information if it changes.
3. Orders and Pricing
All prices, product descriptions, and availability are subject to change without notice.
Submission of an order does not constitute acceptance of that order. LSEA reserves the right to refuse or cancel any order for any reason, including pricing errors, product availability, suspected fraud, or incorrect information.
Quotes are valid only for the period stated on the quotation.
4. Payment
Payment may be made in-store or online using approved payment methods.
Online payments are securely processed through our third-party payment processor. LSEA does not store complete credit card information on its servers.
Orders may not enter production until payment has been received when payment in advance is required.
5. Artwork Approval
For custom products, customers are responsible for reviewing all proofs prior to production.
Approval of a proof by email or other written communication constitutes authorization to begin production.
Once artwork has been approved, the customer accepts responsibility for all spelling, grammar, dates, layout, logos, sizing, and other design elements contained in the approved proof.
Changes requested after approval may result in additional charges and production delays.
6. Customer-Supplied Artwork
Customers represent and warrant that they own or have obtained all necessary rights, licenses, and permissions to use any logos, artwork, photographs, trademarks, or other materials submitted to LSEA.
Customers agree to indemnify and hold harmless Lynchburg Specialty Engraving and Awards, Inc. from any claims, damages, costs, or expenses arising from alleged infringement of intellectual property rights related to customer-supplied materials.
7. Personalized Products
Due to the customized nature of engraved, printed, embroidered, or otherwise personalized products, all sales of personalized items are final.
Personalized products cannot be returned or refunded unless the error was caused by LSEA.
8. Returns and Refunds
Returns are accepted only when an order contains a manufacturing defect or an error caused by LSEA.
Customers must notify us promptly upon receipt of an incorrect or defective order.
No refunds or returns will be accepted for customer-approved artwork, customer spelling errors, or customer-provided information.
9. Shipping
Shipping dates are estimates only and are not guaranteed.
Risk of loss transfers to the customer upon delivery of the order to the shipping carrier.
LSEA is not responsible for delays caused by shipping carriers, weather, supply chain interruptions, or circumstances beyond our reasonable control.
10. Order Pickup
Customers will be notified when orders are ready for pickup.
Completed orders should be picked up within thirty (30) days of notification.
Orders not picked up within 30 days may be considered abandoned unless other arrangements have been made.
11. Product Variations
Because many of our products are handcrafted or manufactured from natural materials, slight variations in wood grain, color, finish, engraving depth, material appearance, and product dimensions may occur.
Additionally, colors displayed on computer monitors and mobile devices may vary from the finished product.
These variations are not considered defects.
12. Intellectual Property
All content on this website, including text, graphics, logos, photographs, artwork, product descriptions, page layouts, and other materials, is the property of Lynchburg Specialty Engraving and Awards, Inc. or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. Disclaimer of Warranties
This website is provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, LSEA disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of Liability
To the maximum extent permitted by law, Lynchburg Specialty Engraving and Awards, Inc. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of this website or the purchase of products.
In all cases, LSEA’s total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
15. Force Majeure
LSEA shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including acts of God, severe weather, natural disasters, labor disputes, supplier shortages, shipping delays, governmental actions, power outages, internet disruptions, or other unforeseen events.
16. Governing Law
These Terms and Conditions shall be governed by and construed under the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.
Any legal action arising under these Terms shall be brought exclusively in a court of competent jurisdiction serving Lynchburg, Virginia.
17. SMS Terms and Conditions
By voluntarily opting in to receive text messages from Lynchburg Specialty Engraving and Awards, Inc., you agree to receive informational SMS messages related to your relationship with us, including order updates, production notifications, pickup notifications, customer service communications, and account-related messages.
Message frequency varies based on your activity and orders.
Message and data rates may apply according to your wireless carrier’s plan.
You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP, call (434) 845-8266, or email info@lseawards.com.
Your consent to receive SMS messages is not a condition of purchasing goods or services.
Wireless carriers are not responsible for delayed or undelivered messages.
Your use of our SMS messaging program is also governed by our Privacy Policy.
18. Changes to These Terms
LSEA reserves the right to modify these Terms and Conditions at any time.
Changes become effective immediately upon posting to this website. Continued use of the website constitutes acceptance of any revised Terms.
19. Contact Information
Lynchburg Specialty Engraving and Awards, Inc.
3018 Memorial Ave.
Lynchburg, VA 24501
Phone: (434) 845-8266
Email: info@lseawards.com